Frequently Asked Questions

Platform and Trading

Is it possible to be logged in to several accounts at once?

Yes. Although you cannot be logged in to multiple accounts from one instance of MetaTrader 4, you can open several instances (separate MetaTrader 4 instances running at the same time on your computer) and log in to different accounts accordingly.

Is it possible to access the same account from different computers?

Yes. As long as you have the correct login details, you can login to the platform from any computer, provided your connection settings are correct and the connection is not being blocked by a firewall or your Internet Service Provider.

Can I change the time zone on my platform?

No, you cannot change the time offset on the MetaTrader 4 platform. The platform time is GMT +2, although during US Daylight Savings Time the platform changes to GMT +3 to stay 1 in line with the 5pm New York market close.

Where can I view my trading history?

The trading history can be seen by clicking on the “Account History” tab in the ‘Terminal’, at the lower part of your MetaTrader 4 platform. You can also modify your view time-frames and access reporting features by right clicking on any row in your account history view.

What happens to my open positions when I log out of MetaTrader 4?

Open positions will not be closed until an existing stop loss, take profit or stop out level is reached. Existing limit orders will still be filled if the entry rate is met. Please note for Trailing Stop orders your MetaTrader 4 platform must be open and logged in.

Trading Tools

What is a VPS?

VPS stands for Virtual Private Server, and is a very useful tool for traders that use robots/algorithms to trade on the market. These robots often run automatically and independently from the trader, thus are able to explore trading opportunities that manual traders may not be able to. A VPS provides you with the ideal trading environment to maximise the power of robots through eliminating down time and benefiting from extra fast execution speed. For further information regarding our VPS specifications and terms and conditions, please visit our VPS page.

How much does it cost to have a VPS?

KUNDERBANK offers VPSs to clients free of charge when they open an account and deposit it with a minimum of 500. VPS are valid to 1 month and can be auto renewed as long as the below requirements are met:

  • 1. Close a minimum of 7 standard lots.
  • 2. Keep your account with 500 Equity or higher.
  • If you do not meet the above requirements, your VPS will not be renewed.
  • To claim your free VPS and further information regarding its requirements.

Withdrawals Information

What is the Withdrawal Policy at KUNDERBANK ?

Withdrawing funds from your account is simple and quick. Withdrawal requests are processed within 15 minutes by deducting the amount from your account.
Profit withdrawals or any amount over the initial deposits can only be sent by bank transfer
Minimum amount to withdraw via Bank Wire Transfer is 200.
We do not allow withdrawal via debit/credit card. does not allow withdrawals in the form of refund.

Are there any fees for withdrawing funds?

We don’t charge anything . As for Bank Wire Transfer, please note that you will be liable to intermediary bank fees. For full information, please visit our Deposit Funds Page.

Can I cancel my withdrawal request?

In case you wish to cancel a withdrawal, it is possible, as long as the payment has not been processed. You need to email us to: main.office@kunderbank.io and if possible then we will cancel the withdrawal and refund your trading account.

Trading with KUNDERBANK

Will I be sent a statement for my account?

You will receive an automated daily and monthly statements. These will be sent to your registered email automatically by the platform, if there has been activity during that period. Can I generate my own account statements?Yes. Please refer to the 'Account History' tab in your platform, right click to define the period and then right click again to 'Save a Report' or 'Save a Detailed Report'.

How do I change my account leverage?

Our accounts have a fixed leverage policy, please visit our Trading Conditions page – Leverage Section for further information. However, if you are entitled to change your current account leverage according to the said policy, please email us to: [email protected]

How can I transfer funds to/from a different party?

If you wish to transfer funds to another client of KUNDERBANK or receive funds from another client of KUNDERBANK , then this is possible as long as the following criteria are met:
1. The request must come from the transferor (to send a request to main.office@kunderbank.io )
2. We will require the “Inter-Account Transfer” form to be completed and signed by both parties.
3. We will require from both parties to have provided us with their respective signature card.
In order to obtain a form for the signature card, you will need to send a request to main.office@kunderbank.io and we will provide you with the form. Each party will need to send us their respective signature card, from their respective registered email address.

Can I have multiple accounts and transfer funds between accounts?

Yes, you can have multiple trading accounts. To request an additional account, you need to log in to My KUNDERBANK and submit an additional account request. Once the account is opened you can transfer funds then between accounts directly through My KUNDERBANK


I need to download my platform again – where can I find the link?

Scroll down to the bottom of the page and select the desired platform. For further support, you can always chat with our professional support team

Can I apply for another demo account?

Yes, you can - select ‘Request Demo Account’ from the ‘Profile Options’ and complete the form. The account will be created in a few seconds and you’ll receive an automatic email including the account details.

How do I apply for a new live account?

If you want to sign up for a live account, or an additional live account, simply select ‘Profile Options’. You’ll then be able to choose between Upgrading to Live Account and requesting an Additional Account.

How do I withdraw funds from my trading account?

You have two options for withdrawing funds from your trading account – go to ‘Withdraw Funds’ and you can either select ‘Bank Wire Transfer’ or ‘Online Payment Gateway’. Please be aware that withdrawal via Bank Wire Transfer will require adding your bank information via ‘Profile Options’ prior to initiating a withdrawal request.

Can I transfer money between my accounts?

Yes, you can transfer any free margin between accounts. From within the ‘My Accounts’ menu, simply select ‘Transfer Funds Between Accounts’ and choose the sending, recipient accounts and the amount then submit your request.

Deposit Information

How do I deposit ?

To fund your account, login to My account and go to Deposit Funds. From the list of deposit options please select and follow the prompts.
The estimated transaction time for the funds to appear in your trading account is 15 minutes.
However, please note that any funds deposited will be converted to the base currency of your account. *Currency conversion fees may apply.
only allow a maximum of USD/EUR 5,000 per deposit.

How do I deposit through a wire?

You can deposit funds via a wire transfer in a number of different currencies. However, please note that any funds deposited will be converted to the base currency of your account. *Currency conversion fees may apply.
The estimated time for deposits via bank wire to clear and appear in the client accounts is 1-5 business days. Intermediary bank fees may apply.

How can I deposit funds to my trading account?

You can deposit funds using a variety of funding methods including Bank transfer, credit/debit card. For full information on our funding methods, please visit our Deposit Funds Page or login to My account

Do you charge any fees for Depositing funds to my account?

will not pay or charge for any electronic payment. However, please note that you will be liable for any fees charges involved in the transaction, including intermediaries. For full information, please visit our Deposit Funds Page

Real Account

How can I open a live account?Applying Online It is fast and secure; you can complete and submit your application online.
Please follow the link https://kunderbank.io//en/open-real-account
Then, choose the desired account type, fill the corresponding form and your account will be opened shortly.

How long does it takes for KUNDERBANK to set up the account from the date you receive the application?

It depends on how quickly you can provide us with the required supporting documents. In case you fill out all details correctly, it takes less than 30 minutes. For more information about opening a live account, please contact KUNDERBANK by Live chat or Request a call back. What documents are required to open an KUNDERBANK live account?In order to open an Individual Account you need to provide us with a notarized copy of your passport and a utility bill as proof of residence (ex. telephone or electricity bill).

My documents are not in English, will this be a problem?

KUNDERBANK has available staff to translate documents in many languages, if a translator is not available, you may be asked to provide a certified English translation. What extra services does KUNDERBANK provide to clients?KUNDERBANK provides its clients with different services to assist them in their trading:
Free access to professional technical analysis provided by Trading Central.
• Free VPS Server to run your expert advisors around the clock.
• Real-time Market News.
• Economic calendar.
KUNDERBANK Learning Center

Demo Account

How Can I open a Demo Account?

To open a Demo account, please fill in your details on the demo account opening page (Open Demo account) and follow the instructions that will be received by email.

Does my Demo account expire?Demo accounts expire after 30 days. To get a new demo account, in the MetaTrader 4 platform go to File>Open an account and you can generate a new login and password.
I did not receive my login and password details when opening an Demo account. What should I do Your Demo account login and password are sent to the email address provided on the Demo account application form. If you do not receive the email after you have completed the registration form, please check your spam (junk mail) folder. However, if you have not received them, please don't hesitate to contact us.

How does the demo account compare to a live account?

Demo accounts are intended to offer you an opportunity to become familiar with the software and to be able to ask general questions about their use cases. The pricing and execution on demo accounts,while indicative of live pricing and execution, are not a mirror image of what you will see if you sign-up for a live account. The pricing and execution are indicative and should give you a hint about how a live account would function.

What is expert advisor?

Expert Advisor is a scripting tool offered in the MetaTrader platform. The tool allows users to program and implement their own trading algorithms in automatic manner.
Does KUNDERBANK accept trading via Expert advisor and the trailing stop feature?Yes, these facilities are enabled by default for all trading account types.

How can I add an Expert Advisor?

Please save your expert advisor .dll file into MetaTrader’s directory on your computer: C:Program Files- KUNDERBANK - experts. Then restart MetaTrader. The Expert Advisor file should appear in the navigator window in MetaTrader. Left click on it and drag it onto a chart of the currency that you would like the expert advisor to trade on.

Can profits from a demo account be collected?

No. The demo account is only good for practicing trading using virtual money. As this is only virtual money, no profits or losses are awarded to customers.

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